THE FINALS Help Center

If you experience lag, delayed input registration or rubber banding, your connection latency (ping) may be high.
This issue is usually related to network routing or party settings.

What is the difference between high and low ping?

Ping is the time it takes for your game to communicate with the game servers.
Low ping = faster response and smoother gameplay.
High ping = delayed actions and rubber-banding movement.

Common causes of high ping

• Playing in a party from another region
  If you join a friend in another country, you will connect to their nearest server instead of yours.
  

• Wi-Fi instability
  Even a strong Wi-Fi signal can cause latency spikes and packet loss.
  

• Background internet usage
  Streaming, downloads, or other devices using the same network can increase ping.
  

• VPN or network routing
  VPNs and certain ISPs may route traffic through distant servers, increasing latency.
  
  

Select the correct region

You can check what region you are connected to in Settings → General → Region →Preferred Region.
If the option selected is "Automatic", THE FINALS will automatically connect you to the best available server region based on your network connection.

However, the selected region can change if:

• You join a player from another region

• The party leader is in a different country

• Your internet provider routes traffic through another region

• You are using a VPN

• Your connection is unstable

Important:
The party leader’s location determines the matchmaking region for the entire party.

How to improve your connection

If you want to improve your connection you can try:

• Use a wired Ethernet connection instead of Wi-Fi

• Restart your router

• Pause downloads or streaming on your network

• Avoid using VPNs while playing

After trying these steps, restart the game before matchmaking.
If these steps did not solve your issue please read our Troubleshooting Connection Issues - PC or Troubleshooting Connection Issues – PlayStation/Xbox 

Warning icons

THE FINALS may display warning icons during a match if your connection is unstable.
The warning icons indicate a connection issue between your system and the game servers. 

If you frequently see these icons, we recommend following the connection improvement steps above and reading our Troubleshooting Connection Issues - PC or Troubleshooting Connection Issues – PlayStation/Xbox 

For a detailed explanation of each warning icon, read our In-Game Warning Icons article.

Still experiencing high ping?

Please contact our support and include:

• Your platform (PC, PlayStation, or Xbox)

• Your country/region

• Whether you are playing solo or in a party

• When the issue occurs

This helps us investigate possible connection problems more quickly.