THE FINALS Help Center

If you purchased an item using Multibucks in THE FINALS and it didn’t appear in your account, don’t worry!
We’ll help you sort it out.

Step 1: Double-Check Your Account

Before contacting support, please try the following:

• Fully restart the game. This can help sync any delayed transactions.

• Check your inventory to see if the item has been added but not flagged as “new.”

• Review your Multibucks balance. If the Multibucks were not deducted, the purchase likely didn’t go through.

Step 2: Contact Player Support

If you’ve confirmed that your Multibucks were spent but the item is still missing, please reach out to our Support team:

1. Go to https://id.embark.games/support

2. Log in with your Embark ID

3. Click the red chat bubble in the bottom-right corner of the screen

4. Select the appropriate category for “Missing Purchase”
   
   

Helpful Info to Include in Your Report

To speed up the process, please include:

• Your Embark ID (e.g., PlayerName#1234)

• A short description of the item you tried to buy

• Date and time of the purchase

• Your platform (Steam, Xbox, or PlayStation)

• A screenshot, if available (e.g. Multibucks balance, purchase confirmation)
  
  

Please Note:

• Items purchased with Multibucks are non-refundable and non-transferable.

• Refunds for missing items will only be considered if the purchase was completed and the item was not delivered.

• Platform-level refunds (e.g. Steam, Xbox, PlayStation) do not apply to in-game Multibucks transactions.

If you’ve tried the steps above and still need help, don’t hesitate to Embark Support. We’ll do our best to make things right.