THE FINALS Help Center

If you've received a ban in THE FINALS, it means your account has been found in violation of our  Code of Conduct or Terms of Service. This article explains what that means and what you can do next.

Why Was I Banned?

Accounts can be banned for various reasons, including but not limited to:

• Using cheats, hacks, or third-party tools that affect gameplay

• Exploiting bugs or glitches for unfair advantage

• Engaging in abusive behavior, harassment, or hate speech

• Account boosting, win trading, or farming

• Sharing or selling your account

• Attempting to bypass anti-cheat protections

Keep in mind: Using external software, even unintentionally that interacts with the game may trigger anti-cheat violations.

Can I Appeal My Ban?

Yes. If you believe your ban was issued in error, you can contact our Embark Support team and request a review of your case.

To do this:

1. Go to THE FINALS Support

2. Log in with your Embark ID

3. Click the chat bubble in the lower right corner

4. Provide the reason you believe your ban may have been a mistake

5. Include any relevant information (e.g., screenshots, error messages, timestamps)

We review appeals on a case-by-case basis.

Will My Ban Affect Other Embark Games?

Yes, restrictions on your Embark ID Account is across all current and future Embark titles, not just THE FINALS.

Can I Make a New Account?

Creating or using additional accounts to bypass a ban is considered ban evasion and is against our Terms of Service. This may lead to further actions.

My friend got banned, can you help them?

If an account has been restricted, only the account owner should contact us about it.

We understand that friends or teammates may want to help, but due to privacy and security reasons, we can’t discuss restricted or take any action based on information from third parties.

If someone you know has been banned and believes it was a mistake, please encourage them to contact us directly through the support portal using their Embark ID Account.

FAQs

Can I still access the game after being banned?
No. Once banned, you will no longer be able to access THE FINALS with the affected account.

Can I get a refund if I’ve been banned?
No. Accounts banned for violating our policies are not eligible for refunds. This includes in-game purchases and DLC purchases.

I was banned for cheating but someone else used my account. Can I be unbanned?
Unfortunately, no. You are responsible for securing your account. We cannot remove a ban based on third-party activity.

How will I know if I’ve been banned?
You'll receive an in-game notification or error message when attempting to log in. If you’re unsure, you can reach out to Embark Support to confirm your account status.

I got banned for cheating, but I wasn’t running any cheats. What could’ve triggered it?
Certain background software (like macros, hardware debuggers, or modified drivers) can interfere with the game or be flagged as suspicious. We strongly recommend disabling any non-essential tools or overlays while playing.

Can I still play on console/PC if I was banned on a different platform?
No, if your Embark ID Account is restricted, you’ll be restricted on all platforms.

I reported someone who was cheating, and they’re still playing. Why?
Investigations take time, and we only take action when there’s clear evidence.