THE FINALS Help Center

Other codes:

This message may appear with code: TFAV1017, TFAV2017, TFAV3017, TFAV4017, TFAV5017, TFAV6017, TFAV7017, TFAV8017, TFAV9017, TFAV10017

What does "Hardware restricted" mean?

The "Hardware restricted" message, along with error code TVAF[x]017, indicates that the hardware you are using has been banned from accessing the game.

Does this ban affect my account?

No, the hardware ban applies only to the specific device you are using. Your game account is not banned, and you can log in using a different, non-banned device.

Why was my hardware banned?

We do not disclose the specific conditions that lead to hardware bans. Our systems are designed to maintain fairness and integrity within the game. If your hardware is restricted, it means it has been flagged for violating our policies.

Can my banned hardware be unbanned?

At this time, we are not offering an appeal or unban process for restricted hardware.

How can I continue playing?

You can continue playing by logging in from a different, non-banned hardware device.

Will my account be banned as well?

No, as long as your account complies with our terms of service, it will not be banned. The restriction applies solely to the hardware.

Who can I contact for further questions?

If you have additional questions, feel free to contact our support team. However, please note that we will not be able to process requests for hardware unbanning.