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Troubleshooting Connection Issues - PC

Last Updated: 2026-02-13

If you're having trouble connecting or experiencing network-related issues while playing THE FINALS, there are several steps you can try to get back into the action.

Check Your Matchmaking Region

Before anything else, make sure you're matchmaking in the correct region:

  1. Press ESC to open the System Menu.

  2. Go to Settings.

  3. Select the Gameplay tab.

  4. Under Region, ensure your Matchmaking Region is correctly set.

Confirm System & Connection Requirements

  • Make sure your PC meets the PC system requirements

  • Use a stable and fast internet connection whenever possible.

  • A wired (Ethernet) connection is recommended over Wi-Fi.

Unstable connections can lead to frustrating issues, here’s a step-by-step guide to help you resolve them.

Step-by-Step Connection Fixes

1. First Things First

  • Ensure Wi-Fi is turned on and you're connected to the correct network (SSID).

  • Double-check the password is correct.

  • Try switching to a wired connection for better stability.

  • Avoid using VPNs or proxy services, unless absolutely necessary, as they can interfere with gameplay.

  • Make sure your Windows OS is up to date:

    • Go to Settings > Update & Security > Windows Update

    • Click Check for Updates

2. Use the Network Troubleshooter (Windows)

Windows includes a built-in troubleshooter to detect and fix network issues:

  1. Go to Settings > Network & Internet > Status

  2. Click Advanced network settings

  3. Select Network troubleshooter

  4. Choose your network connection and follow the on-screen instructions

Windows will scan for issues and either fix them automatically or provide guidance.

3. Switch to a Public DNS Server

Switching to a public DNS can help improve network stability and resolve issues that may prevent voice chat from working correctly.

  1. Open Settings from the Start menu.

  2. Go to Network & Internet.

  3. Select the adapter you wish to configure (e.g., Ethernet or Wi-Fi).

    • For Wi-Fi next step is under "[Network Name] Properties"

  4. Find DNS server assignment and select Edit.

  5. Change the dropdown menu from Automatic (DHCP) to Manual.

  6. Turn on the IPv4 / IPv6 toggle. 

    • Note: We suggest not using IPv6

  7. Choose the desired DNS addresses to enter for IPv4 / IPv6 and Save

 

Google DNS

Cloudflare DNS

IPv4

Primary DNS:8.8.8.8

Secondary DNS: 8.8.4.4

Primary DNS:1.1.1.1

Secondary DNS: 1.0.0.1

IPv6

Primary DNS:2001:4860:4860::8888

Secondary DNS: 2001:4860:4860::8844

Primary DNS:2606:4700:4700::1111

Secondary DNS:2606:4700:4700::1001

4. Renew Your IP Address

Resetting your IP address may resolve connectivity issues:

  1. Close all browsers and applications

  2. Press the Windows key, typeCMD, and hit Enter

  3. In the Command Prompt, type:

    • ipconfig /release and press Enter

    • ipconfig /renew and press Enter

    • ipconfig /flushdns and press Enter

  4. Restart your PC

5. Disable Peer-to-Peer Updates (Windows 10)

Windows update sharing can slow down your connection. Here’s how to turn it off:

  1. Open the Start menu and go to Settings

  2. Select Update & Security

  3. In the left-hand menu, click Windows Update

  4. Click Advanced Options

  5. Select Delivery Optimization

  6. Toggle "Allow downloads from other PCs" to Off

This ensures that your bandwidth isn’t being used for background Windows updates during play.

Still having issues?

If the problem continues, please contact our support and include:

  • Your operating system

  • Your region/country

  • The approximate time the issue occurred

  • Any error messages you received

This helps us investigate possible service or server issues.

Still have questions? Create a ticket