THE FINALS Help Center

Help us keep THE FINALS fair, fun, and respectful for everyone.

We’re committed to providing a safe and enjoyable experience for all players in THE FINALS. If you encounter disruptive behavior, cheating, or any violations of our Code of Conduct, please report it using the in-game player report feature.

How to Report a Player In-Game

You can report a player during a match or afterward through your Recent Players list.

Option 1: During a Match

1. Open the Menu

2. Click Social

3. Find the player in the list

4. Either:

   • Click their name, then Report Player,

   • Or click the triangle icon next to their name to report them directly

5. Choose a reason and add any relevant details

Option 2: After a Match

1. Go to the Social tab (top-right corner of the Main Menu, next to the gear icon)

2. Navigate to the Recent section

3. Select the player you wish to report

4. Click Report Player

5. Choose the reason and provide any additional context

What Happens Next?

Every report is reviewed by our moderation team. Appropriate action is taken against any players found to be cheating or breaking the rules.

Your reports make a difference, they help us protect the integrity of the arena and ensure everyone has a good time.

Thank You!

We appreciate your help in making THE FINALS a positive and competitive space for all players. Keep it clean, and keep it legendary.

Frequently Asked Questions

• When should I report a player?
  You should report players who:
  • Cheat or use exploits
  • Intentionally sabotage matches (Griefing)
  • Harass, threaten, or bully other players
  • Use offensive or hateful language
  • Use inappropriate names
    
    

• I reported this player, why are they not banned?
  After submitting a report, you may still see the player in matches.
  This does not mean your report was ignored. Investigations take time, and action is only taken once sufficient evidence is confirmed. Acting too quickly without verification could result in penalties being applied incorrectly.
  Multiple reports from different players help us review cases more effectively.
  
  

• Do I need to send screenshots or videos with my report?
  You can submit a report directly in the game without attaching evidence. The report system already records important match information to help us review the situation.

  However, if you have additional evidence such as screenshots or a video we strongly encourage you to include it when contacting our support. This can help our team investigate more quickly and accurately, especially for chat harassment or behavior that may not be fully visible in match data.

  When reporting a player to our support, please attach:
  Any screenshots or videos
  Times of the incident
  The player’s name

  Always submit the in-game report first whenever possible, and then contact our support with the additional information.
  
  

• I'm being harassed by a player, what should I do?
  Do not engage with the player
  Use the in-game Report feature
  Use the in-game Block feature
  
  
  

Are you not able to submit a report in the game?

If you were unable to use the in-game report feature, you can contact our support and we will help you submit the report.

Please contact our support and include:

• The player’s in-game name

• The approximate date and time of the incident

• A description of what happened

• Any screenshots or video clips you have

Providing as much information as possible helps our team investigate the situation more quickly.