THE FINALS Help Center

If you’re having trouble with voice chat in THE FINALS here are a few things you can check to get it working again.

Enable Voice Moderation and Voice Chat

To be able use Voice Chat in THE FINALS you must consent to Voice Moderation.
Voice Moderation is an online safety tool to prevent harmful behaviour. Once you've consented, Voice Chat will be moderated when turned on. Turning this option off will whitdraw your consent, disable voice chat and stop moderation.

To enable Voice Moderation and Voice Chat:

1. Go do to Settings > Social > Chat > Voice Chat
   
2. Toggle Voice Moderation: ON
3. Toggle Enable Voice Chat ON

Allow THE FINALS to Access Your Microphone (Windows)

Windows includes a privacy feature that lets you decide which apps can access your microphone. If voice chat isn’t working, make sure THE FINALS has permission:

1. Press Windows + I to open Windows Settings.
   

2. Select the Privacy & Security tab, then go to Microphone.
   

3. Enable Let Desktop Apps to Access Your Microphone and confirm THE FINALS is listed.
   

4. Restart the game and check if voice chat works.

Update Your Audio Drivers

Outdated or faulty audio drivers can cause issues with voice chat.

1. Open the Start Menu and search for Device Manager.
   

2. Expand Audio Inputs and Outputs.
   

3. Right-click your audio device and select Update Driver.
   

4. Do the same for your microphone.
   

5. Restart your system and relaunch THE FINALS.
   

Check Your Microphone in THE FINALS

If you have multiple audio devices (like a headset and a webcam mic), THE FINALS may be using the wrong one. To fix this, manually select the correct device:

1. Go to Settings > Social > Chat > Voice Chat in THE FINALS.
   

2. Under Voice Chat Input Device, select your preferred microphone.

This helps prevent cases where the game picks up the wrong mic and causes poor audio quality.

Switch Between Push-to-Talk and Open Mic

THE FINALS supports both Push-to-Talk, Toggle -to-Talk and Open Mic. If one isn’t working, try switching to one of the others:

• Go to  Settings > Social > Chat > Voice Chat

• Under Mode, change your preferred voice chat mode.

• Change between Push-to-Talk, Toggle -to-Talk and Open Mic
  

Close Other Applications

Sometimes other programs (like Discord or video apps) can “lock” your microphone and prevent THE FINALS from using it.

1. Press Windows + X and select Task Manager.
   

2. Go to the Processes tab.
   

3. Close any apps you don’t need that may be using your mic.
   

Once done, relaunch THE FINALS and try voice chat again.

Disable IPv6

IPv6 is a newer internet protocol that can occasionally conflict with certain network setups or in-game voice services.

1. Open the Control Panel.
   

2. Go to Network and Internet.
   

3. Select Network and Sharing Center.
   

4. Click on your network connection (next to Connections).
   

5. Click Properties.
   

6. Find Internet Protocol Version 6 (TCP/IPv6) and uncheck the box.

7. Select OK and restart your PC.

Change to a Public DNS Server

Switching to a public DNS can help improve network stability and resolve issues that may prevent voice chat from working correctly.

1. Open Settings from the Start menu.

2. Go to Network & Internet.

3. Select the adapter you wish to configure (e.g., Ethernet or Wi-Fi).

   1. For Wi-Fi next step is under "[Network Name] Properties"

4. Find DNS server assignment and select Edit.

5. Change the dropdown menu from Automatic (DHCP) to Manual.

6. Turn on the IPv4 / IPv6 toggle. Note: We suggest not using IPv6

7. Choose the desired DNS addresses to enter for IPv4 / IPv6 and Save