Last Updated: 2026-01-22
We are committed to maintaining a fun and fair environment for everyone. If you're wondering why an enforcement action was taken against your account, this guide provides an overview of our policy.
Your account may be subject to a ban if it has violated our Terms of Service and End User License Agreement, including, but not limited to, the applicable Code of Conduct.
Accounts can be banned for various reasons, such as for example:
Using cheats, hacks, or third-party tools that affect gameplay
Attempting to bypass anti-cheat protections
Exploiting bugs or glitches for unfair advantage
Engaging in abusive behavior, hate speech, harassment, stream sniping
Account boosting or farming
Sharing or selling your account
Note: Using external software, even unintentionally that interacts with the game may trigger anti-cheat violations. If you sincerely believe this was done in error, please don't hesitate to contact Support with any details you believe are necessary so we can investigate.
Is a ban applied across all Embark games?
In some cases, yes. For serious violations, a ban may be applied to all titles published by Embark, not just the game you were playing at the time.
Are bans permanent or temporary?
We use both temporary and permanent bans depending on the severity of the offense. The specific action taken on your account will always be clearly reflected in the ban notification you receive.
Are hardware bans issued?
Yes. In cases where an offense is considered sufficiently severe, we may issue a hardware ban. This type of enforcement is typically reserved for serious violations and is applied to prevent further misuse. You can find out more about hardware bans by going here.
If you believe a ban on your account was incorrect, we want to hear from you. We provide a process for appealing the decision.
Please submit your appeal directly through our Support page and make sure to include the following details:
Go to ARC Raiders Support
Log in with your Embark ID
Click the chat bubble in the lower right corner
Select Ban Appeals > In-Game Ban
Enter relevant information or error message you received when the ban was issued and any context you believe is relevant to the situation.
Can you tell me why my account was banned?
When you submit an appeal, we unfortunately cannot offer specific details about what caused the ban. This is done to maintain the integrity of our security and anti-cheat systems.
Can my ban be removed if someone else used my account to cheat?
No. You are responsible for your account's security and activity. A ban will remain in effect even if the violation was committed by another person. Please follow your platform’s security advice to prevent account theft!
Can I transfer my items or progress to a new account?
No. Accounts that have been banned are not eligible for any item or progression transfers.
Can I refund the game if I’ve been banned?
Refund eligibility is determined by the applicable refund policy of your platform’s (Steam, Epic Games Store, PlayStation, Xbox).
Can I request a refund on in-game purchases if I’ve been banned?
No. Refunds for in-game purchases are not available for accounts banned due to rule violations.
Can I appeal a ban on behalf of someone else?
No. We can only discuss account matters with the account owner. Exceptions are rare and require clear justification.
Can I appeal a hardware ban?
No. Hardware bans are final and non-appealable. You can find out more about hardware bans by going here.