THE FINALS Help Center

If THE FINALS closes unexpectedly, freezes, or returns you to the console dashboard, the issue is usually related to the console system state or local data.

To solve this issue, please follow the steps below in order.

1. Fully power cycle your console 

Game crashes could be caused by the console running from rest/sleep mode for extended periods. A normal restart is often not enough to solve the issue.

1. Fully close THE FINALS

2. Turn off the console completely (do not use rest/sleep mode)

3. Unplug the power cable from the console

4. Wait at least 60 seconds

5. Plug the console back in

6. Start the console and launch THE FINALS
   
   

2. Check for system updates

Outdated system software can cause instability after game updates.

PlayStation
Settings → System → System Software → Update

Xbox
Settings → System → Updates

Install any available updates and restart the console before launching THE FINALS.

3. Check for game updates

An incomplete or paused update can cause games to crash. Highlight THE FINALS on your dashboard and select Check for update.

4. Check storage space

Low storage space on your console can prevent games from loading assets correctly.Make sure your console has sufficient free space available.
If storage is nearly full, free space (Xbox and Playstation recommend that you have at least 1GB of free space at all times) and restart the console before launching THE FINALS again.

5. Avoid using rest/sleep mode before playing

Launching THE FINALS directly after the console wakes from rest/sleep mode may cause:

• Freezing

• Crashes during matchmaking

• Crashes when loading into a match

If you frequently use rest mode, try fully restarting the console before playing.

6. Reinstall THE FINALS

If crashes continue:

1. Uninstall THE FINALS

2. Restart the console

3. Reinstall THE FINALS from your game library

4. Launch THE FINALS after installation completes

Still crashing?

Please contact our support and include:

• Your platform (PlayStation or Xbox)

• When the crash occurs (startup, menu, matchmaking, or in a match)

• Any error codes shown

• Whether the issue started after an update

This helps us investigate potential issues more quickly.