Last Updated: 2025-10-29
We are committed to maintaining a fun and fair environment for everyone. If you're wondering why an enforcement action was taken against your account, this guide should provide some clarity on our policy.
Why was my account banned?
Your account may be subject to a ban if it has violated our Code of Conduct or Terms of Service. If you sincerely believe this was done in error, please don't hesitate to contact Support with any details you believe are necessary so we can investigate.
Is a ban applied across all Embark games?
In some cases, yes. For serious violations, a ban may be applied to all titles published by Embark, not just the game you were playing at the time.
Are bans permanent or temporary?
We use a mix of both to ensure the most appropriate action is taken for each situation. The specific type of ban applied to your account will always be reflected in the ban notification you receive.
If you believe a ban on your account was incorrect, we want to hear from you. We provide a process for appealing the decision.
Please submit your appeal directly through our Support page and make sure to include the following details:
Your Embark ID (e.g. Username#1234)
Any relevant information or error message you received when the ban was issued.
Any context you believe is relevant to the situation.
Can my ban be removed if someone else used my account to cheat?No. You are responsible for your account's security and activity. A ban will remain in effect even if the violation was committed by another person. Please follow your platform’s security advice to prevent account theft!
Can I transfer my items or progress to a new account?
No. Accounts that have been banned are not eligible for any item or progression transfers.
Can I refund the game if I’ve been banned?
Refund eligibility is determined by your platform’s (Steam, PlayStation, Xbox) terms and conditions.
Can I request a refund on in-game purchases if I’ve been banned?No. Refunds for in-game purchases are not available for accounts banned due to rule violations.
Can I appeal a ban on behalf of someone else?
No. We can only discuss account matters with the account owner. Exceptions are rare and require clear justification.
Can I appeal a hardware ban?
No. Hardware bans are final and non-appealable.
Can you tell me why my account was banned?
When you submit an appeal, we unfortunately cannot offer specific details about what caused the ban. This is done to maintain the integrity of our security and anti-cheat systems.