Last Updated: 2025-07-17
If you’re experiencing issues while trying to make a purchase, such as errors at checkout, failed transactions, or missing in-game items, it’s important to know that all DLC purchases in THE FINALS are handled by the platform you're playing on. This means any technical problems or billing questions must be resolved through that platform’s support services.
Depending on where you made (or attempted to make) the purchase, you’ll need to contact one of the following:
If your purchase was made on Steam, please visit:
Steam Purchase Help & FAQ
You can also access your purchase history through your Steam client to confirm the transaction and see refund options.
For purchases made through the PlayStation Store, you can contact Sony Support here:
PlayStation Support
Be sure you're signed into the same account used for the purchase.
If you purchased something on Xbox or are running into a purchase error:
Xbox Purchase Error Support
When contacting support, it helps to have the following ready:
The email or username associated with your platform account.
A screenshot or confirmation of the transaction (if applicable).
A brief description of the issue (e.g., "I bought Multibucks but didn’t receive them").
Q: I made a purchase but didn’t receive my items in-game. What should I do?
A: First, confirm that the transaction went through on your platform’s account history. If it did and you still don’t see the items, reach out to that platform’s support. If everything looks correct and the platform confirms the purchase, you can then contact our Embark Support team with proof of purchase.
Q: Can Embark Studios provide a refund directly?
A: No. All payments, refunds, and billing issues are handled by Steam, PlayStation, or Xbox. We don’t have access to your payment details and cannot issue refunds or cancel purchases.
Q: I was charged twice for the same purchase. What now?
A: This is a billing issue that must be resolved by your platform’s support team. Use the appropriate link above to report the duplicate charge.
If you've ruled out any platform-related issues and your purchase still appears to be missing or incorrect within the game, feel free to contact Embark Support.
Please include:
Your Embark ID (e.g., Name#1234)
Platform used
Purchase date and item(s)
Any relevant screenshots
We're here to help.