THE FINALS Help Center

If you’ve bought a DLC (Cosmetic bundle, Ultimate Battle Pass) or other paid content for THE FINALS through your platform (e.g., Steam, PlayStation, Xbox) and it’s not showing up in-game, here’s what to do.

Step 1: Verify That the Purchase Was Completed

Before diving into troubleshooting, please double-check:

• You’ve completed the purchase successfully.

• You’re logged into the same platform account that made the purchase.

• The content is fully downloaded and installed.

• You’ve restarted THE FINALS to allow the game to sync new content.

Step 2: Check Platform-Specific Libraries

Steam

• Open your Steam Library

• Right-click on THE FINALS > Select Properties

• Go to DLC tab and verify the add-on is checked

• If it’s unchecked, check it and restart Steam

PlayStation

• Go to THE FINALS on your Home screen

• Press Options on your controller

• Select Manage Game Content or Add-ons

• Make sure the DLC is installed

Xbox

• Select THE FINALS from your game library

• Press the Menu button

• Choose Manage Game and Add-ons

• Look under Installed content and verify the DLC is listed and enabled

Step 3: Contact Your Platform’s Support

Since all DLC and platform purchases are handled by Steam, PlayStation, or Xbox, please contact their support teams directly for billing or entitlement issues:

• Steam
  Steam Purchase Support

• PlayStation
  PlayStation Support

• Xbox
  Xbox Purchase Support

Step 4: Contact Us (If the Platforms Support Confirms It’s Delivered)

If your platforms support confirms the purchase is complete and delivered, but you still can’t access the content in-game, please contact our Player Support:

1. Visit https://id.embark.games/support

2. Log in with your Embark ID

3. Click the red chat bubble in the lower-right corner

4. Select the issue category related to Missing DLC/Content

Include These Details in Your Support Request:

• Your Embark ID (e.g. PlayerName#1234)

• The platform where the purchase was made

• Name or description of the missing content

• Date and time of purchase

• Any screenshots or receipts you can provide

We understand how frustrating it can be when a purchase doesn’t show up. Our team will do our best to help resolve the issue as quickly as possible.