Last Updated: 2026-02-19
If your account has received a restriction, this guide explains how the appeal process works, what you can expect during a review, and where to find more information about our enforcement policies.
Take a moment to review our Ban and Enforcement Policy. It explains what can lead to enforcement actions and what a “ban” means in ARC Raiders
Players using Steam Family Sharing should review our Family Sharing Restrictions guide to understand how enforcement actions apply to shared licenses
You can submit an appeal while a restriction is active. You may submit one appeal per eligible restriction for our team to review. Hardware restrictions are final and cannot be appealed.
Open ARC Raiders Support and log in with your Embark ID.
Click the chat bubble in the lower-right corner.
Select Ban Appeals > Game Ban
Step 1: Your appeal is queued for review
Once you submit your appeal, it’s sent to our dedicated team. Make sure you’ve included all relevant details so we have everything we need to review your case properly.
Step 2: A moderator reviews your case
Each appeal is reviewed individually by a member of our team, who looks into why the restriction was applied, checks the relevant account data, and goes through the details you shared in your appeal.
Step 3: You receive the outcome
After review, one of the following outcomes will apply:
Upheld- The restriction remains because it was correctly applied.
Adjusted - The original restriction is adjusted if a different action is considered more appropriate due to the severity of the offense.
Lifted - The restriction is removed because it was applied in error.
Once a decision is made, you’ll be notified with the result.
Note: To protect the integrity of our security and anti-cheat systems, we can’t share specific detection methods or detailed evidence.
For more help with anti-cheat, error codes, reporting, and account security, check the Security and Anti-cheat section of the Help Center.