THE FINALS Help Center

If you are missing all audio, sound effects, music, or other in-game audio in THE FINALS, the issue is usually related to console audio output settings.

Follow the steps below in order.
After each step, relaunch the game and check if audio has returned.

1. Restart THE FINALS and your console

Temporary audio issues can often be solved by just restarting THE FINALS and your console.

1. Fully close THE FINALS

2. Turn off your console (do not use rest/sleep mode)

3. Wait 30 seconds

4. Turn the console back on

5. Launch the game again

2. Check your in-game audio settings

1. Launch THE FINALS

2. Open Settings

3. Select Audio

Make sure:

• Master Volume is above 0

• Music and Sound Effects are enabled

• Output device has not been changed unintentionally

If needed, restore the audio settings to default and test again.

3. Verify console audio output

Incorrect output settings can send audio to a device you are not using.

PlayStation
Open Settings → Sound → Audio Output

• Confirm the correct output device is selected (TV speakers, headset, or AV receiver)

• Try switching the output device and switching back

Xbox
Open Settings → General → Volume & audio output

• Confirm the correct output device and format is selected

• Try switching the output device and switching back

4. Check your headset or speakers

• Ensure the headset or speakers are properly connected

• Test audio in another game or app

• Adjust the volume on your device’s volume controls

• Try unplugging and reconnecting the device

If audio does not work in other games, the issue is likely hardware related.

5. Disable surround sound temporarily

Some audio formats may not be supported by all devices.

If you are using:

• Dolby Atmos

• Windows Sonic

• DTS

Try switching your console audio to Stereo and relaunch the game.

6. Check for system or game updates

An outdated system software or game version can cause audio problems.

Make sure:

• Your console system software is fully updated

• Make sure THE FINALS is updated to the latest version

Still having issues?

If audio works in other games but not in THE FINALS, please contact our support and include:

• Your platform (PlayStation or Xbox)

• Whether all audio is missing or only certain sounds

• When the issue started

• What audio device you are using (TV, headset, soundbar, etc.)

This helps us investigate possible issues more quickly.