ARC Raiders Help Center

If you're having trouble connecting or experiencing network-related issues while playing ARC Raiders, there are several steps you can try to get back into the action.

Check Your Matchmaking Region

You can also make sure you’re matchmaking in the correct region.

On PC:

1. Click the gear icon at the bottom right of the screen.

2. Go to Gameplay > Server

3. Set it to Automatic

On Console:

1. Open the Social menu.

2. Navigate to the gear icon on the left side of the screen.

3. Select Gameplay > Server

4. Set it to Automatic

Confirm System & Connection Requirements

• Make sure your PC meets the minimum system requirements.

• Use a stable and fast internet connection whenever possible.

• A wired (Ethernet) connection is recommended over Wi-Fi.

Unstable connections can lead to frustrating issues, here’s a step-by-step guide to help you resolve them.

Step-by-Step Connection Fixes

1. First Things First

• Ensure Wi-Fi is turned on and you're connected to the correct network (SSID).

• Double-check the password is correct.

• Try switching to a wired connection for better stability.

• Avoid using VPNs or proxy services, unless absolutely necessary, as they can interfere with gameplay.

• Make sure your Windows OS is up to date:

  • Go to Settings > Update & Security > Windows Update

  • Click Check for Updates
    

2. Use the Network Troubleshooter (Windows)

Windows includes a built-in troubleshooter to detect and fix network issues:

1. Go to Settings > Network & Internet > Status

2. Click Advanced network settings

3. Select Network troubleshooter

4. Choose your network connection and follow the on-screen instructions

Windows will scan for issues and either fix them automatically or provide guidance.

3. Switch to a Public DNS Server

Switching to a public DNS can help improve network stability and resolve issues that may prevent voice chat from working correctly.

1. Open Settings from the Start menu.

2. Go to Network & Internet.

3. Select the adapter you wish to configure (e.g., Ethernet or Wi-Fi).

   • For Wi-Fi next step is under "[Network Name] Properties"

4. Find DNS server assignment and select Edit.

5. Change the dropdown menu from Automatic (DHCP) to Manual.

6. Turn on the IPv4 / IPv6 toggle. 

   • Note: We suggest not using IPv6

7. Choose the desired DNS addresses to enter for IPv4 / IPv6 and Save

4. Renew Your IP Address

Resetting your IP address may resolve connectivity issues:

1. Close all browsers and applications

2. Press the Windows key, typeCMD, and hit Enter

3. In the Command Prompt, type:

   • ipconfig /release and press Enter

   • ipconfig /renew and press Enter

   • ipconfig /flushdns and press Enter

4. Restart your PC

5. Disable Peer-to-Peer Updates (Windows 10)

Windows update sharing can slow down your connection. Here’s how to turn it off:

1. Open the Start menu and go to Settings

2. Select Update & Security

3. In the left-hand menu, click Windows Update

4. Click Advanced Options

5. Select Delivery Optimization

6. Toggle "Allow downloads from other PCs" to Off

This ensures that your bandwidth isn’t being used for background Windows updates during play.